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Windrush Compensation Scheme factsheet - October 2021

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Windrush Compensation Scheme factsheet - October 2021

We are determined to put right the terrible injustices faced by some from the Windrush generation and the wider Commonwealth by successive governments.

To help right those wrongs, the Home Office has put in place a range of initiatives.

Windrush Compensation Scheme

The Windrush Compensation Scheme was launched on 3 April 2019.

You may be able to claim compensation if you suffered losses because you could not show that you had a right to live in the UK.

The total amount paid to claimants through the scheme has increased from £30.5m (£30,564,647.94) at the end of August 2021 to over £31.6m (£31,643,320.45) at the end of September 2021; a monthly increase of just over £1.0m (£1,078,672.51).

Since April 2019 the Scheme has paid out over £31.6 million in compensation to members of the Windrush generation and offered £5.6 million more. On 28 October the Home Office published the latest set of data on the Scheme which covers the period to the end of August 2021.

During the month of September, the Home Office paid out over £1 million in compensation.

To the end of September 2021:

  • More than £31.6 million in compensation has been paid across 864 claims.
  • In addition, over £5.6 million has been offered in compensation, awaiting acceptance or pending review.
  • More than £37.2 million has been paid or offered in compensation awards.

Improvements to the Scheme

In December 2020, the Home Office announced an overhaul of the Scheme to ensure that people receive significantly more money, much more quickly.

We increased the minimum award under the Impact on Life category to £10,000. This is forty times the previous minimum award under this category and will be paid as a new early preliminary payment as soon as someone applying on their own behalf or on behalf of a deceased relative can show any impact on their life under the terms of the Scheme. They do not need to wait for their whole application to be assessed.

We also increased the value of awards for Impact on Life at every level so everyone will be paid more in this category, with the maximum award increasing from £10,000 to £100,000 (with options for even higher awards in exceptional circumstances).

Within six weeks of the changes being announced, the Home Office had offered more in compensation than in the first 19 months of the Scheme rising £6.17 million to more than £12 million at the end of January 2021.

Further improvements to simplify the application process have also recently been made, including changes to the primary claim form, designed in consultation with stakeholders, to make it easier to complete and easier for caseworkers to process.

For those who do need support, the Home Office has funded an organisation to provide free, independent claimant assistance to individuals for the duration of the Scheme. We Are Digital started providing this service from the first quarter of 2021.

Compensation payments are made as quickly as possible, but each person’s claim is deeply personal and deserves to be processed with the utmost care and sensitivity so that the maximum payment can be made to them.

Individuals must accept their offer of compensation before it can be paid, or, if they are dissatisfied, they can ask for a review. This is first through an internal review and, if someone remains dissatisfied, through an independent review by the Adjudicator’s Office.

Support for those claiming on behalf of relatives who have passed away 

The Home Office has launched a package of support to make it easier for those making claims on behalf of a relative who has passed away to obtain the legal documentation required to process their claims.

This includes reimbursing up to £1,500 towards legal advice that has been sought to apply for probate, which is the legal right to deal with someone’s estate when they die. We Are Digital, who provide independent advice for those claiming compensation, will also be able to provide free help and support to those applying for probate, including how to complete the different application forms.

The Home Office has written to all those who have already made claims on behalf of a relative who has passed away without evidence of probate, and has published information about the support available on 

Urgent and exceptional cases

In December 2018, the Home Office established an Urgent and Exceptional Payments process for those members of the Windrush generation who had an urgent and exceptional need in advance of the Windrush Compensation Scheme.

The process remains open for those who need it. The total value of the payments approved, to the end of September, is £111,977.50.

But this is just one way we help those in urgent need. There is also a dedicated Vulnerable Persons Team (VPT) to provide help and advice for more vulnerable people. This service also helps people:

  • with support and advice on accessing mainstream benefits
  • get support and advice on housing

To the end of September, the VPT has provided support to 1,938 individuals.

Windrush Scheme for Documentation

On 16 April 2018, the Home Office established the Windrush Taskforce, now known as the Help Team, to ensure members of the Windrush generation could get the documentation they need to prove their right to be in the UK. Over 13,800 people have been issued with documentation confirming their status or British citizenship.

To help people apply for documentation, the Taskforce has attended over 80 surgeries in person at places of worship, care homes and community centres, across the UK since 2018.  Since covid restrictions, over 40 more surgeries have been conducted on a digital platform.

Windrush Cross-Government Working Group

On 22 June 2020, the Home Secretary launched the Windrush Cross-Government Working Group.

The Working Group, co-chaired by the Home Secretary and Bishop Derek Webley MBE DL, brings together community organisations with government representatives to support the delivery of practical solutions to address challenges affecting the Windrush generation and their families.


Grassroots, face-to-face engagement has been key to delivering our messages to the people we know we need to reach.

Since 2018, we have held approximately 200 engagement and outreach events across the country. These events include approximately 120 one-to-one surgeries to help people apply for documentation to the Windrush Scheme and around 80 public community engagement events to raise awareness of the Windrush Schemes.

These events were moved online during the coronavirus pandemic in May 2020 so that people can continue to access support and advice on the Windrush Schemes. We will look to restart face-to-face community-based events once it is safe to do so.

Promotion of the Schemes and supporting communities

The Windrush Community Fund opened for applications in December 2020. The Community Fund supports community and grassroots organisations to run outreach and promotional activity to raise awareness of the Windrush Scheme and Windrush Compensation Scheme.

In Phase one, following a competitive bidding round, 14 charities, community and/or grassroot organisations across the UK have been awarded grants between £2,500 to £25,000 to ensure affected Windrush communities are aware of the support and compensation available.

Phase two opened for bids in the spring and was closed in June. Successful organisations will be announced in due course.

To reach priority audiences throughout the UK, the Home Office ran a £750,000 advertising campaign late last year. The campaign used a range of channels including print, local radio, web and social media to make more people aware of the support available to them and how to apply.

Grassroots activity has included partnerships with specialist media outlets and the recruitment of campaign ambassadors. The ambassadors have worked in communities throughout the UK to encourage and support applications amongst their networks, via activities such as media interviews, hosting information events, distributing materials through food banks, faith organisations and coordinating social media work.

The Government continues to work closely with stakeholders to ensure as many people as possible apply.

We are now looking to engage HMG staff overseas in the Caribbean and in priority countries on the Windrush Schemes with a view to raising awareness of the schemes with those who may be impacted abroad.

Independent Person

On 21 April the Home Office announced Professor Martin Levermore MBE DL as the new Independent Person to advise on the Windrush Compensation Scheme, following a competitive recruitment round.

Professor Levermore is providing crucial independent oversight and reassurance on the Windrush Compensation Scheme’s operation, policy and effectiveness.

Learning lessons and moving forward - the Windrush Lessons Learned Review

In 2018, the previous Home Secretary commissioned a lessons learned review into the events leading up to Windrush. Independent oversight was provided by Wendy Williams.

After receiving the final report, the Home Secretary published the report the next day on 19 March 2020. 

On behalf of successive governments, the Home Secretary apologised to the Windrush generation for the way they were treated.

On 21 July 2020, the Home Secretary set out the action the Home Office is taking in response to the Wendy Williams Windrush Lessons Learned Review.

This includes comprehensive training for everyone working in the Home Office to ensure they understand and appreciate the history of migration and race in this country. Every existing and new member of staff working for the Home Office will be required to undertake this training.

Greater emphasis will be placed on taking a more compassionate approach to individual applications and decision makers will be empowered to use their own discretion and pragmatism.

The Home Secretary published a comprehensive improvement plan in response to the Windrush Lessons Learned Review on 30 September 2020, which shows how the Home Office is delivering on the recommendations and working to be more diverse and worthy of the trust of the whole communities it serves.

Amounts offered and paid month by month

Month  Cumulative amount paid  Cumulative amount offered 
Nov-2020 £2.4m £4.4m
Dec-2020 £2.9m £6.1m
Jan-21 £4.1m £12.8m
Feb-21 £6.2m £18.5m
Mar-21 £14.3m £26.6m
Apr-21 £20.4m £29.5m
May-21 £24.4m £32.4m
June-21 £27.0m £34m
July-21 £28.9m £35.4m
Aug-21 £30.6m £36.2
Sept-21 £31.6m £37.2m


  • The amount awarded is subject to change if the award is revised following a review or if an Urgent and Exceptional Payment (UEP) is made.
  • These data are taken from Excel Trackers, will vary from the WCS System and have not been through quality assurance.
  • The amount offered reflects what WCS Home Office will pay and excludes urgent and exceptional and other government department payments.
  • If a preliminary award is made following the rejection of a previous offer there will be an overlap between the Impact on Life element of the original offer and the subsequent preliminary award. The overall value of these offers may therefore exceed the final payment made to claimants.

Breakdown of full and final offers and payments

Pay range  Number of customers offered  Number of customers paid 
Nil offer 356 N/A
From £0.00, less than £10,000.00 * *
From £10,000.00, less than £30,000.00 224 246
From £30,000.00, less than £50,000.00 245 219
From £50,000.00, less than £100,000.00 164 118
From £100,000.00, less than £150,000.00 38 29
From £150,000.00, less than £200,000.00 * *
From £200,000.00, less than £250,000.00 6 *
From £250,000.00, less than £300,000.00 * *



  • The first column in the table represents the number of customers who have a final decision and have an offered total of the value ranges listed. The second column is the number of claimants who have been paid a total amount of the value ranges listed.
  • *= more than 1 but less than 5

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